Return & Refund Policy

At Pure Tasmanian Gifts, we take great care in preparing and packaging every order.

Due to the nature of food and perishable products, we are unable to accept returns for change of mind on food, cheese, charcuterie, chocolates, tea, honey, or other consumable items.

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery at hello@puretasmaniangifts.com with photographs of the issue and we will work with you to resolve it promptly.

Perishable products including cheese, charcuterie, and other chilled items cannot be returned once delivered.

This policy does not affect your rights under Australian Consumer Law.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is damaged, defective, or if you have received the wrong item so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable food products

• Chilled hampers and grazing hampers

• Personalised or custom gift hampers

• Gift cards

• Sale items

Please contact us if you have any questions regarding a specific product.

Refunds

Where a refund is approved, it will be processed to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

For any questions regarding returns or refunds, please contact us at hello@puretasmaniangifts.com.